FAQ; Frequently Asked Questions

Who is TrancePlants ?

We are an organization interested in the traditional use of medicinal and shamanic plants/incenses in a healing and exploration context. The first goal of TrancePlants is to share the knowledge about these magnificent plants and make them accessible to you, travelers of the universe. We also have a great respect for the environment and for the people, and we practice sustainable development in every aspect of our operations. Moreover, we give 5% of our profits to an organization working to save the South American Rainforest. You can read more about us, our mission, our values; in our "about" section.

What payment method do you accept, what are shipping delays, what shipping method do you use, what is your refund policy, what is your privacy and security policy ?

Consult our Consumer Tools section.

How secure is your website?

As you can see by the logo on the left, we are a Verified Paypal Merchant, we are a certified secure site, and we run on SSL technology to provide our customers with the safest transactions. We only collect minimal personal information and this sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted (128 bits) into our Payment gateway providers database (Paypal). Paypal is one of the safest, renowned and secured payment gateways on the internet. This information can only be accessible by them and authorized agents involved in the transaction (Ex: Visa, Mastercard), and are required by law to keep the information confidential. We do not have access to this sensitive information, and it will not be kept on our server. For best Security, we subscribed to an anti-fraud program with Paypal and best industry leading encryption technology.

Do you ship discretely ?

We ship very professionally and discretely in 100% recyclable bubble envelopes or cardboard boxes depending on volume, addressed from "TP.net", labeled as incense.

How quick do you answer e-mails?

We take great care of our customers and we always answer our e-mails every day, but Sunday. If you sent us an e-mail and didn't get a response within 24 hours, please try again, your e-mail might have not gotten to us.